Privacy Policy
PERSANTE HEALTH CARE PRIVACY POLICY
Effective date: May 1, 2024
Persante Health Care, Inc. and its worldwide affiliates and subsidiaries (collectively “Persante Health Care”, “us”, “we”, “our”) are committed to protecting your privacy while providing you with a positive experience on our website and in using our products and services.
This Privacy Policy explains our privacy practices and provides information on how and why we collect, use and share your personal information through our interaction with you in relation to our products and services, when you visit our websites, and associated sub-domains (“Website”), our mobile applications, our integrated business apps or our lab solutions (“Apps”) or when you use our cloud communications and collaboration solutions (“Services”). This Policy also describes choices that may be available to you regarding use, access, deletion and correction of your personal information. Additional information on our personal information practices may be provided in supplemental terms and conditions, supplemental privacy statements, or Policies provided prior to or at the time of data collection.
Content
We recommend that you read this Policy in full to ensure you are fully informed. However, if you only want to access a particular section of this Policy, below are the high level sections:
- How We Collect Your Personal Information
- What Personal Information We Collect
- How We Use Your Personal Information
- How, Why, and What Personal Information We Share With Third Parties
- How We Respect Your Privacy Rights
- How We Keep Your Personal Information Secured (Security)
- How Long We Retain Your Personal Information (Data Retention)
- Updates to this Policy
- Contact Us
How We Collect Your Personal Information
- We collect your personal information when you actively provide it to us through your interactions with us.
- We may automatically collect personal information from you as you use our Apps and Services, as a user or a participant, including recording communications, when enabled, or when you visit our Websites.
- We may receive personal information about you from a business or commercial partner or another user of our Apps and Services.
- We may infer or derive personal information based on other information we collect, such as with Service features that provide conversational intelligence.
What Personal Information We Collect
Personal Information you actively provide to us or we collect from business partners, other users, and service providers:
Your contact information/Identifiers:
Name, email address, phone number, identity documents, IP address, and any other identifiers a user provides when accessing or using the Apps or Services.
Other information:
Social media profiles, LinkedIn URLs, custom profiles and any other information about you that you may voluntarily provide or any information about you that may be publicly available.
Personal information we collect through your interactions with: Persante Health Care; our Websites; Apps and Services as a user or a participant Account information:
Account holders’ usernames and account numbers, phone number, language preference, title, department.
Information about your use of non-Persante Health Care Services through integrations with our Websites, Apps and Services or otherwise:
Social media account information, single-sign-on service tokens, Google/Apple/Microsoft sign in tokens.
User content:
Files, any content of communication in any format (including but not limited to documents, SMS, pictures, transcripts, notes, recordings, voicemails, etc.) or other information you or another user or participant upload, provide, grant access to or otherwise implement. *Note that users and participants control the content that they provide, and it may include any category of personal information.
Service Usage Data:
Device information (such as IP address, ISP, device and operating system type, operating system and client version, client version, type of microphone or speakers, and other related information)
System logs, including usage logs, backend logs, client logs
Internal feature usage analytics
Cookie identifiers
Traffic data about the communications that take place through our platform (such as chat, video conferencing) which include, network monitoring data, and call detail records produced by a telephone call or other telecommunications transactions. The call
detail record contains various attributes of the call, such as time, duration, completion status, source number and destination number.
Quality of Service data
Fraud and threat analysis data
Connection type and related information (e.g., connected over WiFi) Geolocation information:
Information about where you are located when using the Services.
SMS messages:
Content of blocked SMS messages that violate our spam rules.
Inferred or derived data:
Inferred or derived data may include a summary of information included in recorded content processed by conversational intelligence. Users and participants control the content they provide. Your communications with us:
Surveys, voice and video calls and related recordings and transcripts, emails and messages, interactions with chatbots available as part of our Services or Websites, etc.
Other information: Any personal information that a user or guest voluntarily provides through their use of the Services, including synchronizing contact information, or through integrations with other applications.
How We Use Your Personal Information
We use your personal information for the following purposes, to:
- Communicate with you;
- Verify your identity to prevent fraud in compliance with applicable law;
- Create your account;
- Provide you with Persante Health Care Services including respond to your requests for support;
- Develop and improve the Persante Health Care Services;
- Manage your order and our customer relationship;
- Perform surveys and questionnaires;
- Provide internal training and ensure quality assurance;
- Improve and optimize your interactions with our teams;
- Connect you to and optimize your experience using our Website, Apps, and Services;
- Conduct fraud and threat analysis and, detect and prevent spam or unlawful or abusive activity or other violations of our Acceptable Use Policy;
- Monitor performance of our data centers and networks;
- Conduct analytics to improve Persante Health Care’s Website, App and Service performance;
- Personalize your experience with our Websites, Apps and Services;
- Comply with applicable law including those regulating call detail records; and Perform billing for our Services.
We may use artificial intelligence, machine learning, or other similar technology to provide, maintain, support, and improve our Services and our interactions with you. Lawful basis for processing personal information (EEA, Switzerland and UK only)
When we collect personal information about you in connection with offering our Website, Apps or Services within the European Economic Area (EEA), Switzerland and the United Kingdom (UK), our lawful basis for collecting and using the personal information described above will depend on the personal information concerned and the specific context in which we collect it.
We will normally collect personal information from you where we need the personal information to perform a contract with you (e.g., when you order a Service), or where the processing is in our legitimate interests and not overridden by your data protection interests or fundamental rights and freedoms (e.g., to market and provide our Services). In some cases, we may also have a legal obligation to collect and process the personal information in question (i.e. Service Usage Data) or we may process your personal information where we have your consent to do so. You may withdraw your consent at any time as instructed in the communications or in the Apps or Services, or by contacting us as explained below.
Limited Use for APIs
Persante Health Care’s use and transfer to any other app of information received from Google APIs will adhere to Google API Services User Data Policy, including the Limited Use requirements.
COOKIES AND SIMILAR TECHNOLOGIES We use cookies and similar tracking technology
(collectively, “Cookies”) to collect and use personal information about you. For further information about the types of Cookies we use, the functions they perform, and how you can control Cookies, please see our Cookie Policy.
How, Why, And What Personal Information We Share With Third Parties
We do not share your information with our subsidiaries, affiliates and companies acquired by or merged with us.
How We Respect Your Privacy Rights
We provide you with the opportunity to access, review, modify, and delete your personal information that we process.
Requests from End Users regarding personal information we process on behalf of our Customers as a Data Processor or Service provider
We provide our Services and Apps as ordered by our customers and in that context, we act as data processor or service provider on behalf of our customers. In particular, when processing the content of communications such as voicemails, faxes, recordings, etc., in connection with our Services, we do so on behalf of our Customers and in accordance with their instructions as a data processor or service provider. This means that if you believe Persante Health Care may have collected or stored personal
information about you on behalf of a Persante Health Care customer as a data processor or service provider or if you wish to access, review, modify or delete any content of your communications, under applicable law or otherwise, you should direct your request to that Customer.
Your Privacy Rights
The rights described in this section apply only if you are a resident of a state within the United States that has an applicable and effective privacy law providing for the below rights.
- Data portability: You can ask for a downloadable copy of your personal information in a machine-readable format. You can also request that we transmit the data to someone else where it’s technically possible.
- Knowledge and access: You may have the right to know more about personal information that we have collected and disclosed in the preceding 12 months. You may be able to access, receive details on collection, the purpose of processing, and any sharing that may have occurred.
- Deletion: You have the right to request Persante Health Care to delete the personal information we have collected about you under certain circumstances.
- Non-discrimination for the exercise of your privacy rights: You have the right to not receive discriminatory treatment by Persante Health Care for the exercise of your privacy rights.
- Rectification: If you believe that any personal information we are holding about you is incorrect or incomplete, you can request that we change, correct, or supplement the data. You can also correct some of this information directly by logging into your account, if you are a customer. Please contact us as soon as possible if you Policy any inaccuracy or incompleteness.
- Opt-out of the service: You have the right to request Persante Health Care to stop sending personnel service information. You may opt out of having your cookie identifiers used for this type of sharing by turning on the Global Privacy Control at the browser level. Persante Health Care does not sell your personal information as may be commonly understood.
- No Automated Decision Making: We do not undertake any decision making about you based solely on automated processing, including profiling; however, certain features of our Services could be used by our customers for decision-making purposes.
We will not share your personal information with third parties.
Unsubscribe from our mailing list
You can manage your communication preferences through the following methods:
- Following the instructions included in each email from us to unsubscribe from that particular mailing.
- Sending us an email at unsubscribe@Persante Health Care.com
These choices do not apply to service notifications or other required communications that are considered part of certain Apps and Services, which you may receive periodically unless you stop using or cancel the App or Service in accordance with its terms and conditions.
How We Keep Your Personal Information Secured
Keeping your information secure is important to us. We have taken appropriate steps designed to reduce the risk that your personal information may be subject to loss, misuse, unauthorized access, disclosure, alteration or destruction.
How Long We Retain Your Personal Information
We will retain your personal information for no longer than is necessary to fulfill the purposes for which the information was originally collected unless a longer retention period is required or permitted by law, for legal, tax or regulatory reasons, or other legitimate and lawful business purposes.
Where we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize it.
Updates to This Policy
We may update this Policy from time to time in response to changing legal, technical, or business developments. If we make changes to our Policy, we will post those changes on this page in addition to updating the “Last Updated” or effective date at the top of this webpage. If we make material changes, we will notify you either by emailing you or by posting a Policy of such changes prominently on this page prior to such material changes taking effect.
Contact Us
If you have any questions, comments or concerns about this Policy, please email our compliance officer at compliance@persante.com, Or, you can write to us at: Persante Health Care, Inc. Attn:
Compliance Officer 200 East Park Drive, Suite 600, Mt Laurel, NJ 08054.